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These Terms & Conditions set out the rules that apply when you open and use a crossbet account — covering everything from how your wallet balance is managed to what happens when a transaction is disputed. Access to crossbet services depends on your local law and whether you are in an eligible region.
By creating an account and using any part of the crossbet platform — whether that is the sportsbook, the casino lobby, or the wallet section — you confirm that you have read and accepted these Terms & Conditions in full. These terms apply to every action you take on the platform: depositing funds through Nagad or Bank Transfer, placing a wager, requesting a withdrawal, and contacting support. They also apply to any device you use to access the site, including a mobile browser. If any part of these terms is updated, we will notify you through your registered account. Continued use of the account after a policy update is posted means you accept the revised terms. Where a conflict exists between a specific promotional rule and these general terms, the promotional rule applies to that specific situation only; all other matters revert to this document. Availability of the crossbet platform and its services depends on applicable local law and your eligible region. We do not represent that access is lawful in every jurisdiction. It is your responsibility to confirm that using this service is permitted where you are located. Account-level records of your Nagad or Bank Transfer transactions are held and accessible from your signed-in account history.
Understanding exactly what these Terms & Conditions cover — and what falls outside them — helps you know where to look when a question comes up. The four areas below draw a clear line between what crossbet governs directly and what sits with a third party.
These terms govern how you create, verify and close your crossbet account. Steps for identity checks, password resets and session management are all covered here. Any access restriction applied to your account operates under this policy.
Deposits made via Nagad or Bank Transfer, your displayed wallet balance, and any withdrawal request you submit fall within these terms. Transaction reference numbers shown in your account history are the record we both rely on for any dispute.
The games and sports markets available in the lobby are covered by these terms in so far as your use of them is concerned. Game-specific rules shown inside a title — such as table limits or round mechanics — form part of your session agreement.
Nagad and Bank Transfer operate under their own separate terms set by those providers. crossbet is not responsible for processing delays, errors or policy changes on their side. Your bank's or wallet provider's own rules govern those parts of the transaction.
These Terms & Conditions are not one-directional. You have specific, practical actions available to you at any point during your time as an account holder. If you believe a transaction record in your account history does not match the amount you sent via Nagad or Bank Transfer, you can open a dispute through the support route published on this site — make sure you have your transaction reference ready before you do. If your personal account details need to be corrected — for example, a name spelling or a registered mobile number — you can request an update by contacting support directly and following the verification steps they give you. You also have the right to request a summary of your account activity at any time by logging in and checking the transaction history section. If you want to close your account, that request goes through support as well. We keep records of account actions in line with our data retention approach, which is described in the trust section below.
Log in and open the transaction history section to see every Nagad or Bank Transfer deposit and withdrawal linked to your account. The reference numbers there match what your wallet or bank statement shows.
If a name, mobile number or other registered detail is wrong, contact support with your account credentials and the correction you need. Support will tell you what verification step is required before the change is made.
Where a transaction shows a different amount than expected, use the support contact route with your payment reference number. We will check the record on our end and respond through the same channel you used.
You can ask to close your account at any time. Submit the request through the support channel. We will confirm receipt and explain any pending balance or active session steps that need to be resolved first.
If a section of these Terms & Conditions raises a question you cannot resolve by reading this page, the routes below connect you to the team that handles policy and account queries. Use the route that matches your situation — account-level questions, transaction disputes and policy clarifications each have a clear path.
The live chat option on the crossbet site is the fastest way to ask about a specific term, a transaction reference, or an account step. Start a session from any page once you are signed in.
For formal policy queries — including requests to correct account details or close an account — email is the appropriate route. Use the address published in the site's contact section and include your account reference.
The help section of the site covers common Terms & Conditions questions in a searchable format. Check there first for answers about wallet rules, account eligibility and the process for updating registered details.
We take the handling of your information and transaction data seriously. Here is how we approach the four key areas that matter most to you as an account holder under these terms.
Account records — including Nagad and Bank Transfer transaction histories — are retained for a period consistent with our legal and operational obligations. You can view your own active history from the signed-in account section at any time.
We use cookies to keep your session active and to remember your account preferences. No personal payment data is stored in cookies. You can review cookie settings through your browser, though disabling them may affect how the site functions on your device.
Your account is protected by credentials that only you hold. We will never ask for your password through chat or email. If you believe your account has been accessed without your permission, contact support immediately using the published route.
When these terms change, we post the updated version on this page and note the revision in your account notification area. We aim to give reasonable notice before a change takes effect, though urgent legal or regulatory updates may apply immediately.
The questions below cover the account rights, policy scope and contact steps that come up most often. If your question is not here, the support routes in the section above are the right next step.
Yes. Every deposit and withdrawal you make through Nagad or Bank Transfer on your crossbet account is governed by these terms. The transaction reference shown in your account history is the record both sides rely on if a query arises.
If you do not accept a revised version of these terms, you should stop using your account and contact support to request closure. Continued use of the account after an update is posted means you accept the new terms as they stand.
Access depends on your local law and the region you are in. We recommend you confirm whether using an online betting platform is lawful where you are located before creating or continuing to use an account. We do not confirm eligibility on behalf of any jurisdiction.
Your transaction history is available directly in the signed-in account section. If you need a formal record for a specific period, contact support through the email route with your account reference and the date range you need.
Open a dispute through the live chat or email support route. Have your payment reference number ready — this is the reference your Nagad app or bank statement shows for that transaction. We will check our record and respond through the same channel.
Game studios including Joker, PG Soft, Spadegaming and others supply game content to the lobby. Specific game rules — such as round mechanics and table limits — are shown inside each title. These sit alongside, not above, these Terms & Conditions for your account overall.